Refund Policy

This Refund Policy applies to purchases from Idea Shot AI FZE ("Ideashot", "we", "us"). Because we sell digital services that are delivered instantly, refunds follow the rules below.

1. AI services and credits

• Unused credits: credits or pack balances that are entirely unused may be refunded within 14 days of purchase on request.
• Used credits and delivered content: credits that have been used, and AI content that has been generated and delivered, are non-refundable.
• Service failure: if a technical failure on our side prevents delivery of a paid service, we will restore the credits or refund the affected amount in full.

2. How to request a refund

Contact us within 14 days of your purchase at ideashotteam@gmail.com or +971 50 861 0531, with your order reference. Approved refunds are issued to the original payment method. Depending on your bank, refunds typically appear within 5–14 business days.

3. Fraud and abuse

We may decline refunds where we reasonably suspect fraud, abuse of this policy, or breach of our Terms of Service.